Thoughts on an MBA, the Arts, and Leadership

There has been a lot written over the last several years about the MBA falling out of favor. The idea that with the worsening economy, graduating with a Master’s in Business Administration doesn’t guarantee you a job.  And, also that graduating with an MBA may not guarantee that you’re really qualified to lead in business.

I am loving the buzz that is springing up around how integral the arts may be to leadership.  And, how an arts background may actually better prepare a person to lead in business.

In this Harvard Business Review blog post, John Maeda describes the values he sees in the arts discipline -

Artists constantly collaborate. The example given was the common occurrence of an exhibition with multiple artists showing together, or the so-called “group show.” Even in the context of a solo show, the artist works with the gallery owner, the curator, the framers, the installers, the lighting person, the publicist to bring their vision to life. Every exhibition is a collaboration to the nth degree.

Artists are talented communicators. The whole point of a work of art is to communicate something — a thought, an idea, a feeling, a vision. More explicitly, the artist frequently gives a talk to explain the thought process behind the artwork. Engaging the audience in a meaningful, expansive dialogue is often critical to the exhibition’s success.

Artists learn how to learn together. Perhaps the reason why artists collaborate and socialize so well is that they learn in the studio model — ten or more students in the same room for hours on end. Bonded together in a personal space of intimate self-expression, they come into their own through the familial ties of the studio setting. When interviewed recently about the differences in her education at Brown and at RISD, one student who is getting a dual degree from both institutions said, “At RISD there’s a lot of learning from your peers. Brown (in the classes I’ve taken so far anyway) is about listening and note-taking in class.”

Whether they explicitly acknowledge themselves as leaders or not, artists often move others to follow them — into neighborhoods, into a new a social movement, or even just a dialogue. They do it through the skills that are inherent in their work as professional “inspirers” and provocateurs.”

Here’s another perspective in this inc.com article by Kevin Daum, where he describes the four leadership lessons that are regularly taught in the arts -

1. Lead a Project from Start to Finish

Many B-school programs culminate study with the writing of business plans that rarely lead to funding or success. Meanwhile, performing arts students must create a concept from scratch, refine it so they can articulate a compelling vision, recruit skilled labor, and manage everyone to completion on time and on budget, since moving opening night is never an option. They also get to sell their product and collect immediate customer response in the form of ticket sales and applause. This process is completed by millions of students several times a year, all over the world.

2.  Manage Dynamic People Effectively

People like to describe artists as eccentric and strange, and many are. So imagine trying to manage an entire company of these weirdos. And yet somehow, unlike your company, these people happily and consistently deliver highly creative and effective product, even with strict time and resource constraints. And the work they deliver almost always considers a powerful customer experience as the primary objective. Most artists are drilled repeatedly on how to lead their artistic colleagues in a collaborative manner to achieve an effective experience. And despite the frequent presence of professional egos that would crush a Goldman Sachs exec, they learn how to bring all people forward together, or no art would ever be created.

3. Ensure Total Accountability

Let’s say you are a stagehand in a simple community production of Hamlet. And you are given the job of placing the skull for the famous Yorick scene. The first time you forget, everyone in the production will chastise you. The second time you will be fired. And you will forever be known as the guy who screwed up the scene, or the violinist who went flat in Beethoven’s Ninth, or the dancer who fell in the Nutcracker. Artists live and die by their dependability–yet non-artists consider them flaky and irresponsible! Artists develop in an environment where the production is only as good as its weakest participant. Individual performers with both big and small parts are inherently motivated to bring up the entire company rather than showboating personal performance like the sports players business people love to exalt. Even most stars in the arts know they shine best against a rich and unified background.

4. Implement Big Picture Thinking

From the day you take a role in a production, art project or film, you immediately understand that you are part of something much bigger than yourself. The size of your contribution only matters as far as it contributes to the quality and impact of the whole.  Artists willingly accept this approach as the entire success of output is dependent upon the merit of what they can deliver. Nepotism, longevity and cronyism may provide opportunity, but only true connection with the customer creates longevity. That forces all successful artists to submit their often-large egos to the service of the overall experience. Those who lead others collaboratively to do the same are rewarded with continued opportunity and success. Those who are selfish or stuck in their own vision are doomed to poverty and dissatisfaction.

I would love to see the arts come back into their own in our education system.  Think of where we could be a generation from now!

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Posted in Setting People up for Success, Training and Development | Tagged , |

CFOs to Start Focusing More on Change Management

I found the recent Wall Street Journal blog post, “CFOs Expect to Focus on Change Management,” interesting and insightful. The article explained the findings from a survey done by Accenture and Oracle that asked over 900 CFOS (Chief Financial Officers) what their key priorities have been for the past 3 years, and what they expect their key priorities as CFOs to be over the next 3 years.

CFOs expect to start paying closer attention to finance transformation and business transformation changes, as well as increasing investments in technology. Many companies delayed such work and focused on stabilizing their businesses during the financial crisis, as plans to make systems changes often require multiple years of effort…

“It’s easy to consume too many resources on making incremental changes when in fact what is needed is deeper business transformation,” Thibault de Tersant, chief financial officer of French software company Dassault Systemes, was quoted saying in the report. “The biggest barrier to change is that people only want to focus on legacy activities. As CFOs, we need to convince them to let go of activities that are not useful and focus on new ones that are.”

I think the engagement of CFOs in change management bodes well for all of us who are passionate about change:

  1. CFOs can help define successful change in true business terms. Quantifying business value can sometimes be a challenge for those of us who are not as close to exactly how our companies make money.
  2. CFOs have the ears of the other “C” level executives who will be needed for sponsorship and allocation of human resources to make the change a reality.
  3. CFOs can prioritize the funding, especially for large transformations that may take a year or more to implement fully. They can help justify the amount of time it will take to realize the benefits of the change and ensure the change remains on the priority list to see it through to delivery.

If it has been a challenge to obtain financial support for significant change in your company, see if your CFO has heard about this survey and if she/he agrees with its premise. Perhaps you will find a new champion to help you achieve the services, people, process, and technology transformations that will move your organization forward.

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Posted in Defining Success, Making the Case for Change | Tagged , , , , , , , , , , |

Iconic Images

On this Memorial Day, I’d like to reflect for a moment on icon images and their immediately recognizable messages.  In 1942, Pittsburgh artist J. Howard Miller painted a series of posters for Westinghouse in support of the war effort.  The posters were created to boost the morale of the women who needed to step in and fill jobs that were normally done by men, while the men were away at war.

One of those posters has become an iconic image of World War II, and has subsequently become an immediately recognizable message for women’s empowerment — “Rosie the Riveter”.  (The image below is in the public domain).

An image can be a powerful tool in change.  It provides a unifying element, and combined with a slogan that is short and meaningful, the message is easily disseminated and adopted.  Consider the cultural change that occurred between World War II and now, and the part this image had to play in that change.

Today we remember and thank all those who have served for our country, and we embrace the idea that going forward into the future, “We Can Do It!”.

We_Can_Do_It!

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Posted in Making the Case for Change | Tagged , |

Humor is Good For You and Your Team

Maintaining your sense of humor is one of our recommended techniques to overcome resistance to change. According to the Forbes article 10 Reasons Why Humor Is A Key To Success At Work, humor is key to a successful career for many of the same reasons we seek humor to lead change:

  1. People will enjoy working with you.
  2. Humor is a potent stress buster.
  3. It is humanizing…. realizing that we all seek common ground.
  4. It puts others at ease.
  5. Ha + ha = aha! Humor is a key ingredient of creativity.
  6. It helps build trust…. relationships are critical to success.
  7. It boosts morale.
  8. People who use humor tend to be more approachable.
  9. Humor can allow your company to stand out.
  10. It can increase productivity.

In the article the author, Jacquelyn Smith, cited several studies that found a sense of humor to be one of the most desirable traits for career advancement. According to Michael Kerr, an international business speaker, president of Humor at Work, and author of The Humor Advantage: Why Some Businesses are Laughing all the Way to the Bank (Dec. 2013):

“At an organizational level, some organizations are tapping into what I’d call ‘the humor advantage.’ Companies such as Zappos and Southwest Airlines have used humor and a positive fun culture to help brand their business, attract and retain employees and to attract customers.”

Isn’t that what all businesses want: to attract and retain employees and customers? And how much more fun will it be if we can laugh while doing it?

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Posted in Overcoming Resistance to Change | Tagged , , , |

The Weather

For any of our readers who live in Minnesota you know about the quixotic weather we’ve had this spring!  I really appreciated this blog post from Paul Batz about handling Mother Nature whiplash.  In addition to discussion of many inches of snow, he makes this point;

“I believe leaders create the weather. Not the Mother Nature kind of weather, but the climate by which we operate.

…Good leaders make a habit of staying in tune with the climate they create with their leadership. And they do their best to stay calm, strong and confident in all types of weather.”

How does somebody exercise leadership to create the climate?  Some behaviors we’ve discussed before that can influence organizational culture are:

  1. Dynamic and engaged leadership
  2. Living values
  3. Responsibility and accountability
  4. Celebrate success and failure

To have an opportunity to influence behavior you need to be present and aware.  I don’t necessarily mean that you have to be physically in the same space, but you need to make yourself available and to actively seek out what is happening in your organization.  Keep your ears open to find out what is being said by your employees and by your market.

When you hear about something that is a success for your organization, make sure that the people involved get the kudos they deserve.  When you hear about something that is a failure, acknowledge it, deal with it, and work hard to understand it in order to identify a positive way to turn it around.

Staying engaged and leading with calmness and fairness will help you to control the weather in your organization.

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Posted in Establishing a Change that Lasts | Tagged , |